Your first responsibility when making merchant contacts should be to gather information that it may be sent to RMGO for entry into our databases. You can accomplish that by simply getting a card from that business, with the business owner's name (more on that below) The second task is to present information to the merchant so that a favorable outcome may be reached. Commit this to memory...it will be explained in further detail.
When engaging in merchant contact activities never forget that you are a diplomat for firearms owners and that first impressions are lasting ones. Rude behavior, being too confrontational and other unacceptable behaviors, no matter how rudely one is treated by a merchant, can be counterproductive to our mission.